Court & Tribunals Administrative Assistant

Brook Street; Carlisle; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Basic DBS

Armed Forces Covenant interview

Disability Confident Leader

PSR Sourcer guaranteed interview

Job summary

Brook Street is seeking a proactive administrative support to join the Courts and Tribunals workflow in Carlisle. You will prepare papers, manage records, handle enquiries, and support listing and logistics with care and accuracy.

You will follow guidelines, use in-house systems, and contribute to continuous improvement, with Basic DBS checks and Armed Forces Covenant interview commitments as part of the process.

Qualifications

• Strong customer service and helpful, polite approach.
• Excellent administrative ability - organised, methodical and accurate.
• Confidence working with comprehensive guidelines and instructions.
• Discretion and initiative to improve processes within established systems.
• Basic calculation skills and ability to interpret information.
• Solid IT confidence to support day-to-day record keeping.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings and meetings.
• Produce standard letters, correspondence, minutes, notes and reports using guidelines.
• Update and create records on an in-house computer system, including data input.
• Manage day-to-day logistics such as post opening/dispatch and meeting room set-up.
• Carry out operational support such as checking files, listing/rota management, and ensuring materials are up to date.
• Handle face-to-face, written and telephone enquiries, providing excellent customer service.
• Support the daily Team Information Board (TIB) by ensuring meetings are relevant, timely and productive.
• Process casework accurately, including documentation relating to orders, claims, fines and fees.
• Verify documents and records against criteria, regulations and procedures.
• Produce basic statistical analysis reports and process financial information where required.
• Communicate with the public, judiciary and other stakeholders professionally and respectfully.

Skills

Customer service

Administrative skills

Guidelines compliance

Discretion & initiative

Basic math

IT literacy

Job description

Brook Street is seeking a proactive administrative support to join the Courts and Tribunals workflow in Carlisle. You will prepare papers, manage records, handle enquiries, and support listing and logistics with care and accuracy.

You will follow guidelines, use in-house systems, and contribute to continuous improvement, with Basic DBS checks and Armed Forces Covenant interview commitments as part of the process.