Court Operations & Support Specialist (Hybrid)

The Methodist Church in Britain; Newsham; Hybrid; GBP 25,000 - 30,000; Part time

Benefits offered by this job

25 days annual leave

Leave purchase/sale scheme

Public holidays and privilege day

Civil Service pension options

Training and development opportunities

Flexible benefits and discounts

Family leave support

Job summary

HM Courts & Tribunals Service in the United Kingdom is seeking an Operational Support Officer in the National Services team. The role covers customer service via telephone, email and webchat, with case progression, data entry and record updates. A DBS check applies and interviews are expected in person in mid-November.

The position supports court users, including judiciary and legal professionals, with flexible patterns including part-time or job-share options and hybrid working opportunities.

Qualifications

• Customer service experience.
• Administrative and IT experience.
• Good digital and administrative skills.
• Excellent attention to detail.
• Effective written and verbal communication.
• Organisational skills.
• Resilience and empathy with sensitive information.
• Able to work collaboratively and flexibly as part of a team.

Responsibilities

• Provide telephone, email and webchat customer service to court users.
• Progress cases through the court system and update records.
• Enter data from paper and digital sources accurately.
• Communicate with the public, judiciary and other agencies.
• Respond to enquiries with empathy and clarity.
• Maintain accurate digital records and perform admin duties.
• Support team performance and service standards.
• Interact with court users including judiciary and legal professionals.

Skills

Customer service

Administrative skills

IT skills

Digital literacy

Attention to detail

Communication

Teamwork

Empathy

Job description

HM Courts & Tribunals Service in the United Kingdom is seeking an Operational Support Officer in the National Services team. The role covers customer service via telephone, email and webchat, with case progression, data entry and record updates. A DBS check applies and interviews are expected in person in mid-November.

The position supports court users, including judiciary and legal professionals, with flexible patterns including part-time or job-share options and hybrid working opportunities.