Court Operations & Public Services Officer

The Methodist Church in Britain; Stafford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave 25 days

Civil Service pension

Training & development

Family-friendly policies

Flexible benefits

Job summary

HM Courts & Tribunals Service in the United Kingdom is seeking an Operational Support Officer to support customer service and administrative tasks across court buildings and hearing rooms. The role involves paper preparation, record updates, and acting as the first contact for court users, including vulnerable witnesses, with some travel when required.

The position is court-based with hybrid working of at least 60% in an office, and part-time or job-share patterns are considered.

Qualifications

• Evidence of transferable experience in a statement of suitability
• Summary of relevant previous responsibilities and roles on the application form
• Strong customer service skills in a customer-facing environment
• Good digital and administrative skills
• Excellent attention to detail
• Effective written and verbal communication, including by telephone and digitally
• Organisational skills
• Resilience and empathy when handling sensitive information and situations

Responsibilities

• Progress cases through the court and tribunal system, meeting operational and service standard targets
• Prepare papers, files and hearing materials, handling sensitive information accurately
• Create and update records digitally, interpreting information on court files
• Communicate with the public, judiciary, court users, legal representatives and other agencies
• Support the running of court proceedings, including preparing court and hearing rooms
• Act as first point of contact for court users, including vulnerable witnesses and their representatives
• Carry out a variety of office-based and in-court duties

Skills

Customer service

Digital skills

Attention to detail

Written and verbal communication

Organisational skills

Empathy and resilience

Job description

HM Courts & Tribunals Service in the United Kingdom is seeking an Operational Support Officer to support customer service and administrative tasks across court buildings and hearing rooms. The role involves paper preparation, record updates, and acting as the first contact for court users, including vulnerable witnesses, with some travel when required.

The position is court-based with hybrid working of at least 60% in an office, and part-time or job-share patterns are considered.