Court Operations & Customer Support Officer (Hybrid)

The Methodist Church in Britain; Great Yarmouth; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Buy/sell up to 3 days leave

Public holidays + privilege day

Civil Service pension schemes

Family-friendly policies

Flexible benefits

Eye sight tests

Job summary

HM Courts & Tribunals Service is seeking an Operational Support Officer to join the National Services Team. The role involves progressing cases through the court system, providing telephone and customer service support to users, handling enquiries with empathy, and performing data entry and general admin tasks.

Hybrid working with 60% office time is available; DBS check is required. Typical duties include updating digital records, communicating with public and agencies, and supporting

Qualifications

• Customer service experience in a service-led environment.
• Administrative and IT experience, evidenced in the Statement of Suitability.

Responsibilities

• Progressing cases through the court and tribunal system.
• Providing telephone and customer service support to court and tribunal users.
• Responding to enquiries with empathy, including where people are under stress.
• Data entry of paper and digital work, including customer complaints and correspondence.
• Communicating with the public, court users, representatives and other agencies.
• Using email and webchat.
• Interpreting information to update digital records accurately.
• General administrative work.
• Contributing to operational, performance and service standard targets across the area of work.

Skills

Customer service

Administrative skills

Attention to detail

Communication skills

Teamwork

Job description

HM Courts & Tribunals Service is seeking an Operational Support Officer to join the National Services Team. The role involves progressing cases through the court system, providing telephone and customer service support to users, handling enquiries with empathy, and performing data entry and general admin tasks.

Hybrid working with 60% office time is available; DBS check is required. Typical duties include updating digital records, communicating with public and agencies, and supporting