Hybrid Court Services Support Specialist

The Methodist Church in Britain; Southend-on-Sea; Hybrid; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Annual leave 25 days rising to 30 + 8?

Civil service pension schemes

Family-friendly policies

Flexible benefits

Training and development

Paternity/maternity/adoption leave

Sight tests for screen users

Training 12 weeks

Zusammenfassung

HM Courts & Tribunals Service is seeking an Operational Support Officer to provide data entry, telephony and customer service support. The role involves progressing cases through the court system, updating digital records and liaising with judiciary and agencies.

The post requires strong communication skills, attention to detail and the ability to work under stress, with occasional travel to other courts and a hybrid working pattern.

Qualifikationen

• Experience delivering customer service in a service-led environment.
• Administrative and IT experience.
• Good digital and administrative skills with attention to detail.

Aufgaben

• Data entry of paper and digital work, telephony, complaints and correspondence
• Communicating with the public, court users, representatives and other agencies
• Delivering high-standard customer service, responding empathetically to people under stress
• Progressing cases through the court or tribunal system
• Providing customer service and administrative support to HMCTS functions
• Using email and webchat and carrying out general administrative work
• Interpreting information to update digital records accurately
• Contributing to operational, performance and service standard targets across the area of work
• Occasional travel to other courts for cover when needed

Kenntnisse

Good digital and administrative skills

Attention to detail

Confident communication

Organisational skills

Resilience and empathy

Teamwork

Tools

IT experience

Jobbeschreibung

HM Courts & Tribunals Service is seeking an Operational Support Officer to provide data entry, telephony and customer service support. The role involves progressing cases through the court system, updating digital records and liaising with judiciary and agencies.

The post requires strong communication skills, attention to detail and the ability to work under stress, with occasional travel to other courts and a hybrid working pattern.