23415 - Operational Support Officer

Ministry of Justice; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Job summary

Ministry of Justice (HM Courts & Tribunals Service) seeks Admin Officers to provide excellent administrative support to court users, judiciary and management within a primarily office-based setting.

You will handle caseloads, prepare court paperwork, verify documents, and maintain records, while engaging with the public and professional stakeholders. The role includes clerking duties to support court proceedings and a 37-hour week, with flexible patterns considered where possible.

Qualifications

• Friendly and approachable with excellent customer service.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with ability to learn new technologies and software.
• Excellent organisational skills.

Responsibilities

• Primary function - Resulting courts accurately, interpreting information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval and accuracy.
• Collecting and assembling information for returns, results, accounts, statements and reports.
• Communicating with court users, the Judiciary, and other agencies.
• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on in-house systems and data input.

Skills

Friendly customer service

Multitask ability

Written and verbal communication

IT proficiency

Organisational skills

Job description

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

The role is primarily based within the office. Clerking duties will also be incorporated into the post, supporting the smooth running of court proceedings.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Primary function - Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input

Your skills and experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software
• Excellent organisational skills.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be considered in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Additional Information

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Interviews

Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.

This is a business-critical role requiring full-time hours only

This is a court based role covering both office and courtroom environments; therefore, hybrid working will not be considered.