Court Administrative & Operations Officer

Brook Street; Bristol; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is recruiting for an Administrative Officer / Operational Support Officer with HM Courts & Tribunals Service in Bristol. This office-based role provides essential administrative and operational support to ensure smooth court services and hearings; you will be among the first points of contact for court users, providing a professional, impartial service.

You will handle sensitive information, coordinate listings and diary constraints, and support jury administration as required.

Qualifications

• Previous administration and/or customer service experience.
• Good IT skills, including confidence using Microsoft Office and databases.
• Excellent attention to detail and accurate data-entry skills.

Responsibilities

• Providing high-quality administrative and customer service support.
• Preparing for and supporting the smooth running of court hearings.
• Responding to enquiries face-to-face, over the telephone and through written and digital channels.
• Processing casework and accurately updating records and databases.
• Handling case files and sensitive information securely.
• Supporting court users and signposting them to appropriate services and information.
• Assisting with listing, scheduling and diary coordination.
• Supporting jury administration where required.
• Booking interpreters, intermediaries and other professionals for hearings.
• Liaising with judiciary, colleagues, external agencies and other justice partners.
• Dealing professionally with complaints and escalating issues where appropriate.
• Reporting facilities, health and safety or IT issues.
• Completing general administrative duties and other tasks according to business requirements.

Skills

Verbal & written communication

Attention to detail

Data entry

Time management

Discretion with sensitive information

Office software

Teamwork

Interpersonal skills

Tools

Microsoft Office

Databases

Job description

Brook Street is recruiting for an Administrative Officer / Operational Support Officer with HM Courts & Tribunals Service in Bristol. This office-based role provides essential administrative and operational support to ensure smooth court services and hearings; you will be among the first points of contact for court users, providing a professional, impartial service.

You will handle sensitive information, coordinate listings and diary constraints, and support jury administration as required.