Administration Officer

Brook Street; Bristol; On-site; GBP 22,000 - 29,000; Full time

Job summary

Qualifications

• Experience in administrative support for court services
• Ability to manage documents and case files accurately
• Excellent customer service and communication skills

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents, letters and correspondence (following guidelines)
• Creating and updating records on internal systems, completing accurate data input
• Clerking civil and family courts, tribunals and hearings
• Handling counter enquiries (face to face), written and telephone enquiries
• Assisting with listing and rota management, checking files and scheduling documents
• Supporting Team Information Board (TIB) meetings
• Undertaking checks and verification against criteria/procedures, ensuring quality standards

Job description

Job Title: Administration Officer

Location: Bristol, BS1 6GR

Pay rate: £13.25 per hour

Working Hours: 37 per week, Monday to Friday

Working Pattern: Fully office based

Contract length: until 31/03/27 with a possibility of extension

Clearance Required: Basic DBS will be processed by Brook Street

If you enjoy supporting a busy, customer-focused service and take pride in getting things "right first time", this is a brilliant opportunity to contribute to the smooth running of civil and family court activity in Bristol. Hiring for a reputed client, our Client is looking for an organised Admin Officer to help keep cases moving, documents accurate, and people supported.

What you'll be doing:

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents, standard letters and correspondence (following guidelines)
• Creating and updating records on internal systems, completing accurate data input
• Clerking civil and family courts, tribunals and hearings-helping ensure papers and materials are up to date
• Handling counter enquiries (face to face), written and telephone enquiries, providing excellent customer service
• Assisting with listing and rota management, checking files, contacting parties and scheduling documents
• Supporting TIB (Team Information Board) meetings by helping keep them relevant, timely and productive
• Undertaking checks and verification against criteria/procedures, ensuring quality standards are met

What you'll bring:

• Strong administration skills with a confident, accurate approach to paperwork and records
• Excellent customer service mindset-polite, helpful and prompt when supporting court users and stakeholders
• The ability to work to workload targets, maintaining throughput and accuracy
• Comfortable working in a structured environment, with initiative and discretion to improve within set processes
• Good IT skills for completing the required level of work using relevant computer systems
• A team-first attitude, with willingness to flex across ad hoc duties when required

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.