Court Admin Officer - Precision Frontline Support

Brook Street; Slough; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is seeking an Administrative Officer to support the effective operation of the Courts and Family Court, helping progress cases and ensuring excellent service for court users, colleagues and other stakeholders.

This role focuses on accurate administrative tasks, front-facing customer service and clerking hearings, with a 37-hour week from Monday to Friday, 9:00am to 5:00pm, and a pay rate of £12.86 per hour.

Qualifications

• Strong administrative capability with confident computer skills for day-to-day work
• Excellent customer service - polite, professional and reliable under pressure
• Attention to detail and accuracy across records, documents and outputs
• Comfortable working to guidelines, instructions and quality standards
• Proactive mindset, using discretion and initiative to help improve processes and deliver to workload targets

Responsibilities

• Prepare papers, files and documents for hearings, meetings and tribunals, ensuring everything is up to date
• Create and update records on an in-house computer system, carry out data input and administration support
• Handle post opening and dispatch, filing, photocopying and document preparation
• Provide front-facing support (counter, written and telephone enquiries) with a helpful, prompt, right first time approach
• Support court/tribunal operations by clerking hearings and ensuring papers and materials are available
• Contact relevant parties, schedule and assist with listing/rota activity, including serving court documents and related administration
• Check and verify documents, records and statistics against criteria, regulations and procedures
• Produce basic statistical analysis reports and support straightforward financial processing where required
• Contribute to continuous improvement and problem-solving within a framework of systems and processes

Skills

Administration

Customer service

Attention to detail

Guideline compliance

Proactive mindset

Job description

Brook Street is seeking an Administrative Officer to support the effective operation of the Courts and Family Court, helping progress cases and ensuring excellent service for court users, colleagues and other stakeholders.

This role focuses on accurate administrative tasks, front-facing customer service and clerking hearings, with a 37-hour week from Monday to Friday, 9:00am to 5:00pm, and a pay rate of £12.86 per hour.