Administrative Officer / Operational Support Office

Career Choices Dewis Gyrfa Ltd; Bristol; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is recruiting for an Administrative Officer / Operational Support Officer with HM Courts & Tribunals Service in Bristol. This office-based role provides essential administrative and operational support to ensure smooth court services and hearings; you will be among the first points of contact for court users, providing a professional, impartial service.

You will handle sensitive information, coordinate listings and diary constraints, and support jury administration as required.

Qualifications

• Previous administration and/or customer service experience.
• Good IT skills, including confidence using Microsoft Office and databases.
• Excellent attention to detail and accurate data-entry skills.

Responsibilities

• Providing high-quality administrative and customer service support.
• Preparing for and supporting the smooth running of court hearings.
• Responding to enquiries face-to-face, over the telephone and through written and digital channels.
• Processing casework and accurately updating records and databases.
• Handling case files and sensitive information securely.
• Supporting court users and signposting them to appropriate services and information.
• Assisting with listing, scheduling and diary coordination.
• Supporting jury administration where required.
• Booking interpreters, intermediaries and other professionals for hearings.
• Liaising with judiciary, colleagues, external agencies and other justice partners.
• Dealing professionally with complaints and escalating issues where appropriate.
• Reporting facilities, health and safety or IT issues.
• Completing general administrative duties and other tasks according to business requirements.

Skills

Verbal & written communication

Attention to detail

Data entry

Time management

Discretion with sensitive information

Office software

Teamwork

Interpersonal skills

Tools

Microsoft Office

Databases

Job description

Administrative Officer / Operational Support Office

Employer:

Brook Street

Location:

Bristol, Bristol, BS1 6GR

Pay:

£12.86 to £13.25 per hour,

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

14/10/2026

About this job

Administrative Officer / Operational Support Officer HM Courts & Tribunals Service Location: Bristol Civil Justice Centre, 2 Redcliff Street, Redcliffe, Bristol, BS1 6GR Pay: £12.86 per hour, increasing to £13.25 per hour after 12 weeks Hours: 37 hours per week, Monday to Friday, approximately 9:00am-5:00pm Working Pattern: Full-time, office-based Contract: 6 months, with possibility of extension Start Date: ASAP Clearance: DBS (to be applied by Brook Street upon succession) About the Role We are currently recruiting for an Administrative Officer / Operational Support Officer to join HM Courts & Tribunals Service (HMCTS) at Bristol Civil Justice Centre. This is an excellent opportunity to work within the justice system in a varied and people-focused role. You will provide essential administrative and operational support to help ensure court services and hearings run smoothly. As one of the first points of contact for court users, members of the public, judicial office holders and partner organisations, you will provide a professional, helpful and impartial service. You may support individuals who are vulnerable or have additional needs, so empathy, resilience and excellent communication skills are important.

Key Responsibilities

• Providing high-quality administrative and customer service support
• Preparing for and supporting the smooth running of court hearings
• Responding to enquiries face-to-face, over the telephone and through written and digital channels
• Processing casework and accurately updating records and databases
• Handling case files and sensitive information securely
• Supporting court users and signposting them to appropriate services and information
• Assisting with listing, scheduling and diary coordination
• Supporting jury administration where required
• Booking interpreters, intermediaries and other professionals for hearings
• Liaising with judiciary, colleagues, external agencies and other justice partners
• Dealing professionally with complaints and escalating issues where appropriate
• Reporting facilities, health and safety or IT issues
• Completing general administrative duties and other tasks according to business requirements

What We're Looking For

• Previous administration and/or customer service experience
• Strong verbal and written communication skills
• Good IT skills, including confidence using Microsoft Office and databases
• Excellent attention to detail and accurate data-entry skills
• The ability to organise and prioritise a varied workload
• A professional and impartial approach when dealing with sensitive information
• Confidence communicating with people from a wide variety of backgrounds
• The resilience to remain calm and professional in challenging or potentially distressing situations
• Good problem-solving skills and the ability to follow established procedures
• The ability to work effectively both independently and as part of a team
• Previous knowledge or experience of HMCTS, courts or justice-sector procedures would be advantageous but is not essential.

This is a great opportunity for someone looking to build their experience within a professional public-sector environment.

You will be joining a role where your work directly supports the effective delivery of court and justice services.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.