Court Administrative Officer — Smooth Operations & Support

Brook Street; Peterborough; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting on behalf of HM Courts and Tribunals Service for an Administrative Officer in Peterborough. You will prepare papers, manage records, open and dispatch post, and support hearings with clerking duties to help cases progress smoothly.

The role emphasises strong customer service, meticulous accuracy, and good organisation, with occasional flexibility to work across local offices and contribute to lean improvements in daily admin tasks.

Qualifications

• Strong customer service mindset and ability to communicate politely with the public and stakeholders.
• Attention to accuracy and quality, with the ability to follow guidelines.
• Organisational skills to manage time and workload targets.
• Flexible approach with occasional need to work at other local offices.

Responsibilities

• Prepare papers, files and documents for court, tribunals, hearings and meetings.
• Create and update records on an in-house computer system, data input and filing.
• Open and dispatch post, book and organise meeting rooms and support training/group activities.
• Clerking duties for civil and family courts/tribunals/hearings, keeping papers up to date.
• Handle face-to-face, written and telephone enquiries, assist court users and support listing/rota checks.
• Contact relevant parties, schedule/serve court documents and undertake admin tasks.
• Check and verify documents, records, accounts, claims and returns against procedures.
• Support problem-solving using lean/continuous improvement approaches; contribute to small projects.
• Undertake basic statistical reporting and processing financial information.

Skills

Customer service

Attention to accuracy

Organisation

Flexibility

Job description

Brook Street is recruiting on behalf of HM Courts and Tribunals Service for an Administrative Officer in Peterborough. You will prepare papers, manage records, open and dispatch post, and support hearings with clerking duties to help cases progress smoothly.

The role emphasises strong customer service, meticulous accuracy, and good organisation, with occasional flexibility to work across local offices and contribute to lean improvements in daily admin tasks.