Admin Officer

Brook Street; Peterborough; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

The role requires strong customer service, precise administration and the ability to follow procedures. A Basic DBS is required on onboarding; typical hours are 9am-5pm, Monday to Friday, on-site in Peterborough.

Formación

• Excellent customer service and communication skills.
• Accurate administration, records and documentation.
• Ability to follow procedures with discretion.
• Strong problem-solving with lean techniques.
• Solid computer skills for daily tasks.
• Flexible to support ad-hoc office needs.

Responsabilidades

• Preparing papers, files and court/tribunal documentation for hearings, meetings and proceedings.
• Updating and maintaining records on an in-house computer system, including data input.
• Handling post opening and dispatch, general photocopying and filing.
• Booking and organising meeting rooms, preparing agendas, joining instructions and handouts.
• Drafting standard letters and correspondence, and taking minutes/notes according to guidelines.
• Clerking civil and family courts, tribunals and hearings—ensuring materials are up to date.
• Supporting listing and rota activities, checking files, and assisting court users with enquiries.
• Communicating with relevant parties to schedule and serve documents, including payment handling where required.
• Checking and verifying documents, records and returns against procedures and quality standards.
• Producing basic statistical analysis reports and straightforward financial processing when needed.
• Working with your team to support Team Information Board (TIB) meetings and continuous improvement

Conocimientos

Customer service

Attention to detail

Guideline adherence

Problem solving

Computer skills

Flexibility

Herramientas

MS Office

Descripción del empleo

Admin Officer

Location: Peterborough, PE1-1EJ Monday-Friday 9am-5pm Pay rate: £12.86ph

If you're someone who enjoys keeping things moving, delivering a "right first time" service, and bringing calm, clarity to busy working days, this is a great opportunity. Our Client is hiring an Admin Officer to support the smooth running of courts and tribunals in Peterborough-helping progress cases and supporting the wider team with accurate, customer-focused administration.

What you'll be doing:

• Preparing papers, files and court/tribunal documentation for hearings, meetings and proceedings
• Updating and maintaining records on an in-house computer system, including data input
• Handling post opening and dispatch, general photocopying and filing
• Booking and organising meeting rooms, preparing agendas, joining instructions and handouts
• Drafting standard letters and correspondence, and taking minutes/notes according to guidelines
• Clerking civil and family courts, tribunals and hearings-ensuring materials are up to date
• Supporting listing and rota activities, checking files, and assisting court users with enquiries
• Communicating with relevant parties to schedule and serve documents, including payment handling where required
• Checking and verifying documents, records and returns against procedures and quality standards
• Producing basic statistical analysis reports and straightforward financial processing when needed
• Working with your team to support Team Information Board (TIB) meetings and continuous improvement

What you'll bring:

• Strong customer service skills, with the confidence to interact politely and helpfully face-to-face, by phone and in writing
• A careful, accurate approach to administration, records and documentation
• The ability to follow guidelines and instructions-while using discretion and initiative within set processes
• Comfort with problem-solving using lean techniques, escalating complex issues to a team leader/supervisorSolid computer skills to complete your day-to-day work effectively
• Flexibility to support ad-hoc tasks and other local office needs as required

Additional information:

• You may have regular contact with court/tribunal users, including members of the Judiciary and the legal profession.
• If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Our Client would welcome your application-Peterborough-based and team-focused.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.