Court Admin Officer — Streamline Hearings

Brook Street; Blackwood; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Onsite parking

Job summary

DBS clearance is required, and the assignment runs until 31 March 2027, with possible extension. Brook Street offers a structured workplace and opportunities to contribute to continuous improvement within a public sector context.

Qualifications

• Excellent customer service skills, with the ability to remain calm and professional while supporting court users.
• Strong administrative ability—accurate record-keeping, document preparation and attention to detail.
• Confidence drafting and producing standard documents in line with instructions.
• Practical, proactive mindset—able to use discretion and initiative within defined processes.
• Team-focused working style, with a willingness to contribute to continuous improvement.
• Comfortable working to targets for throughput and accuracy.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents and drafting standard letters and correspondence (following guidelines).
• Creating and updating records on internal systems, including data input and post opening/dispatch.
• Clerking civil and family courts, tribunals and hearings—helping ensure papers and materials are up to date.
• Assisting court users with general queries via face-to-face, written and telephone contact.
• Supporting listing and rota checks, and helping organise meeting rooms and related materials.
• Contacting relevant parties, scheduling and serving court documents, including use of chip and pin where required.
• Supporting processing and checking casework documentation for accuracy and quality standards.
• Undertaking basic statistical and processing tasks to help meet workload targets.

Skills

Customer service

Administrative skills

Document drafting

Discretion and initiative

Teamwork

Target-driven

Job description

DBS clearance is required, and the assignment runs until 31 March 2027, with possible extension. Brook Street offers a structured workplace and opportunities to contribute to continuous improvement within a public sector context.