Court Administrative Officer: Service & Operations

Brook Street; Greater London; On-site; GBP 29,000 - 31,000; Full time

Job summary

Brook Street is recruiting Administrative Officers to support Clerkenwell and Shoreditch County Court and Family Court. Role is based in East London, 37 hours per week, full-time in the office, with Basic DBS required.

You will prepare papers, manage records, support listings, handle enquiries, and help with invoicing and financial processing while maintaining accuracy and customer service standards.

Qualifications

• Excellent administration skills with accuracy and reliability.
• Confident, helpful customer service, polite and professional in all interactions.
• Ability to work to workload targets while maintaining quality.
• Clear communication with a variety of stakeholders, including court users.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings, meetings and proceedings.
• Create, update and input records on in-house systems; complete post opening and dispatch.
• Support court operations by checking files, ensuring materials are up to date, and assisting with listing and rota management.
• Handle enquiries at the counter (face to face), and by telephone and in writing-delivering a right first time service.
• Liaise with relevant parties to schedule, serve documents and execute appropriate processes.
• Verify and check documents, records, accounts, claims and returns to ensure compliance and quality standards.
• Contribute to team information board meetings and support continuous improvement.
• Produce basic statistical analysis reports and support straightforward financial processing, including reconciling accounts and preparing invoices.
• Assemble and interpret information to prepare for daily meetings and operational needs.

Skills

Administration

Customer service

Attention to detail

Communication skills

Problem solving

Job description

Brook Street is recruiting Administrative Officers to support Clerkenwell and Shoreditch County Court and Family Court. Role is based in East London, 37 hours per week, full-time in the office, with Basic DBS required.

You will prepare papers, manage records, support listings, handle enquiries, and help with invoicing and financial processing while maintaining accuracy and customer service standards.