Court Admin & Operations Support Specialist

Brook Street; Greater London; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street in London is seeking an Administrative Officer (AO) to support court and tribunal operations. This office-based role covers 37 hours per week, with some ad hoc travel to assist other local offices. Salary is pay: £13.36 per hour.

You will prepare papers, manage records, provide front-of-house support, handle enquiries, and ensure documents meet guidelines. The role emphasizes accuracy, customer service, and teamwork in a busy public-sector setting.

Qualifications

• Strong administration skills and an organised approach to managing multiple tasks and deadlines.
• Excellent customer service mindset—clear, courteous communication and a focus on doing things right the first time.
• Confidence using processes and guidelines, discretion, and initiative to improve workflow.
• Accuracy and attention to detail when preparing documents and updating records.
• Team-oriented attitude and ability to problem-solve and contribute to improvements.
• Professional communication skills when dealing with the public and court/tribunal stakeholders.

Responsibilities

• Preparing papers, files, and documentation for court, tribunals, hearings and meetings.
• Producing court/tribunal documents, letters, minutes, notes, reports and submissions (guidelines).
• Managing admin tasks such as photocopying, filing, post opening and dispatch.
• Creating and updating records on an in-house system with accuracy.
• Booking and organising meeting rooms, agendas, joining instructions and handouts.
• Supporting clerking hearings and keeping materials up to date.
• Handling counter enquiries face to face, and via post or telephone.
• Serving court documents to relevant parties and scheduling processes.
• Assisting with processing casework admin and verifying results.
• Carrying out checks against criteria and procedures and cross-checking colleagues' work.
• Assisting with basic statistical reporting and straightforward financial/admin processing.
• Delivering helpful, prompt customer service to the public, users and stakeholders.
• Providing ad hoc support to other local offices as required.

Skills

Strong administration

Organised multi-tasking

Customer service mindset

Clear communication

Discretion and initiative

Attention to detail

Job description

Brook Street in London is seeking an Administrative Officer (AO) to support court and tribunal operations. This office-based role covers 37 hours per week, with some ad hoc travel to assist other local offices. Salary is pay: £13.36 per hour.

You will prepare papers, manage records, provide front-of-house support, handle enquiries, and ensure documents meet guidelines. The role emphasizes accuracy, customer service, and teamwork in a busy public-sector setting.