Court Administrative Officer – Precise, Client-Focused Admin

Brook Street; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 28,000; Full time

Job summary

Brook Street is recruiting on behalf of HM Courts & Tribunals Service for an Administrative Officer at Peterborough Combined Court. You will handle papers, client inquiries and general court administration to help cases progress smoothly.

The role requires accuracy, strong customer service, data entry and the ability to support lean improvements, with flexibility to work across local offices as needed.

Qualifications

• Strong customer service mindset with polite, prompt communication with the public, judiciary and stakeholders.
• Careful attention to accuracy and the ability to interpret information and follow guidelines.
• Good organisation to manage time and workload targets for throughput and accuracy.
• Comfort updating records and maintaining clear administration documentation.
• Flexible approach with potential to work at other local offices.

Responsibilities

• Prepare papers, files and documents for court, tribunals, hearings and meetings.
• Create and update records on an in-house computer system; data input and filing.
• Open and dispatch post, book and organise meeting rooms and support training/group activities.
• Clerking duties for civil and family courts/tribunals/hearings; ensure papers/materials are up to date.
• Handle face-to-face, written and telephone enquiries; assist court users and listing/rota checks.
• Contact relevant parties; schedule/serve court documents; undertake administration tasks (including chip and pin).
• Check and verify documents, records, accounts, claims and returns against procedures/criteria.
• Support problem-solving via lean/continuous improvement; contribute to small projects.
• Undertake basic statistical reporting and processing financial information.

Skills

Customer service

Data entry

Records management

Organisation

Flexibility

Job description

Brook Street is recruiting on behalf of HM Courts & Tribunals Service for an Administrative Officer at Peterborough Combined Court. You will handle papers, client inquiries and general court administration to help cases progress smoothly.

The role requires accuracy, strong customer service, data entry and the ability to support lean improvements, with flexibility to work across local offices as needed.