Courtroom Operations & Customer Support Officer

Ministry of Justice; Barnstaple; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Ministry of Justice in Barnstaple is recruiting Operational Support Officers to deliver high-quality customer service and administrative support to court and tribunal users, with duties in courtrooms and office settings. You will progress cases through the system and provide customer service and administrative support to MoJ functions.

You will have regular contact with court users, including judiciary and legal professionals, and will adapt to multi-tasking across office and courtroom

Qualifications

• Strong customer service skills in a service-led environment.
• Good digital and administrative skills with high attention to detail.
• Effective communication and organisational skills.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records digitally and interpret court file data.
• Communicate with the public, judiciary, and other agencies.
• Support the smooth running of court proceedings and prepare court/hearing rooms.
• Act as first point of contact for court users when required.
• Ensure court video link technology is prepared and functioning.
• Liaise with Police, Probation Service and Solicitors; handle admin work pre/post court.

Skills

Customer service

Digital skills

Administrative skills

Communication

Team player

Job description

The Ministry of Justice in Barnstaple is recruiting Operational Support Officers to deliver high-quality customer service and administrative support to court and tribunal users, with duties in courtrooms and office settings. You will progress cases through the system and provide customer service and administrative support to MoJ functions.

You will have regular contact with court users, including judiciary and legal professionals, and will adapt to multi-tasking across office and courtroom