Court Support Officer — Public Service Admin

Ministry of Justice; Port Talbot; On-site; GBP 22,000 - 30,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) in Wales seeks a diligent Support Officer to deliver high-quality administrative support and customer service to court users and colleagues. You will work as part of a team, processing papers, updating records, and supporting hearings and meetings in a busy environment.

You will be proactive, able to multitask and communicate clearly with the public and professionals. Full-time, on-site role with standard 37 hours per week; part-time and flexible patterns

Qualifications

• Friendly and approachable with excellent customer service.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on in-house systems and data input.
• Resulting courts accurately, interpreting information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval.
• Collecting and assembling information for returns, results, accounts and statistics.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Organisations.

Skills

Customer service

Multitasking

Written & verbal communication

Tools

Office 365

Data entry systems

Job description

HM Courts & Tribunals Service (HMCTS) in Wales seeks a diligent Support Officer to deliver high-quality administrative support and customer service to court users and colleagues. You will work as part of a team, processing papers, updating records, and supporting hearings and meetings in a busy environment.

You will be proactive, able to multitask and communicate clearly with the public and professionals. Full-time, on-site role with standard 37 hours per week; part-time and flexible patterns