Courtroom Operations & Customer Support Officer

Ministry of Justice; Barnstaple; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working patterns

Job-sharing

Job summary

The Operational Support Officer role is based in the courtroom, delivering customer service and administrative support to court users, judiciary and management. You will be adaptable, able to multi-task and carry out duties across office settings and court environments, including preparing papers, creating records digitally and communicating with stakeholders to ensure smooth proceedings.

Standard full-time hours are 37 per week, with HMCTS welcoming part-time, flexible and job-sharing patterns;

Qualifications

• Strong customer service skills in a public-service environment.
• Good digital and administrative skills; with excellent attention to detail.
• Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
• Resilient and empathetic to handle sensitive information and situations.
• A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Responsibilities

• Support the smooth running of court proceedings and provide admin support to court users.
• Prepare papers and files for court, tribunals, hearings and meetings, handling sensitive information.
• Create and update records digitally and ensure accurate court file information.
• Communicate with the public, judiciary, and other agencies involved in court processes.
• Act as a first point of contact for court users, including witnesses and legal representatives.
• Carry out court usher duties and ensure court rooms are prepared and run efficiently.
• Contribute to achieving performance and service standard targets across the area of work.

Skills

Customer service

Digital skills

Administrative skills

Communication

Teamwork

Job description

The Operational Support Officer role is based in the courtroom, delivering customer service and administrative support to court users, judiciary and management. You will be adaptable, able to multi-task and carry out duties across office settings and court environments, including preparing papers, creating records digitally and communicating with stakeholders to ensure smooth proceedings.

Standard full-time hours are 37 per week, with HMCTS welcoming part-time, flexible and job-sharing patterns;