Court Admin Officer: Precise, Customer‑Focused Support

Brook Street; West Kirby; Sur place; GBP 18 000 - 19 000; Plein temps

Résumé du poste

Brook Street is hiring an Administrative Officer to support the day-to-day operation of Courts and Tribunals in Liverpool, helping progress cases and deliver a right first time service. The role runs Monday to Friday, about 37 hours per week, between 7.30am and 6.30pm, at a pay rate of £12.86 per hour, rising to £13.25 after 12 weeks.

You will prepare papers and maintain records, handle post and filing, support listings and meetings, provide customer service, draft letters, verify documents,

Qualifications

• Strong administrative capability with a keen eye for detail and accuracy.
• Excellent customer service skills and a polite, professional manner.
• Confidence using computers for data input and operational tasks.
• Ability to work to workload targets while maintaining quality standards.
• A flexible approach to support different parts of the office as required.
• Willingness to use guidelines and instructions – escalating complex issues to a team leader or supervisor when needed.

Responsabilités

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity.
• Maintain and update records on an in-house computer system and input data accurately.
• Handle post opening and dispatch, photocopying and filing.
• Support listing and rota arrangements by checking files and ensuring materials are up to date.
• Provide helpful, prompt customer service – face to face, by phone and in writing.
• Draft standard letters and correspondence, minutes and reports in line with guidelines.
• Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts.
• Verify and check documents, records, statistics and returns against criteria and procedures.
• Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling).
• Contribute to continuous improvement and problem‑solving using established lean approaches.

Connaissances

Administrative capability

Customer service

Data input

Attention to detail

Workload management

Guideline adherence

Outils

Computer systems

Description du poste

Brook Street is hiring an Administrative Officer to support the day-to-day operation of Courts and Tribunals in Liverpool, helping progress cases and deliver a right first time service. The role runs Monday to Friday, about 37 hours per week, between 7.30am and 6.30pm, at a pay rate of £12.86 per hour, rising to £13.25 after 12 weeks.

You will prepare papers and maintain records, handle post and filing, support listings and meetings, provide customer service, draft letters, verify documents,