Court Admin Specialist

Brook Street; Greater Lincolnshire; On-site; GBP 17,000 - 22,000; Full time

Job summary

Brook Street is recruiting for Admin Officers at Lincoln County Court in the United Kingdom. The role focuses on handling administrative tasks to prepare for hearings, facilitating processes, and providing frontline support to users, stakeholders, and teams.

You will engage with people face-to-face, by phone, and in writing, following scripts to guide users and ensure clear guidance. Strong data handling and compliance with procedures are essential in this complex environment.

Qualifications

• Customer-focused mindset and clear communication with a wide range of people.
• Ability to manage sensitive information responsibly and accurately.
• Methodical approach to administration, following processes and meeting standards.
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Provide support via face-to-face engagement, telephone, and written correspondence.
• Signpost users to the right services using scripts and knowledge articles.
• Follow complaints policies, respond promptly, and update systems as required.
• Identify risks related to HMCTS buildings and inform SPoS when needed.
• Process operational support work using standard procedures to meet targets.
• Handle case files with accurate data entry and secure information management.
• Support jury service tasks and processing related expenses and court fees.
• Assist with listing and scheduling, including urgent matters and listing policies.
• Support enforcement procedures, including financial assessments and production of basic reports.
• Contribute to health and safety activities under team leader guidance.

Job description

Brook Street is recruiting for Admin Officers at Lincoln County Court in the United Kingdom. The role focuses on handling administrative tasks to prepare for hearings, facilitating processes, and providing frontline support to users, stakeholders, and teams.

You will engage with people face-to-face, by phone, and in writing, following scripts to guide users and ensure clear guidance. Strong data handling and compliance with procedures are essential in this complex environment.