Admin Officer

Brook Street; West Kirby; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is hiring an Administrative Officer to support the day-to-day operation of Courts and Tribunals in Liverpool, helping progress cases and deliver a right first time service. The role runs Monday to Friday, about 37 hours per week, between 7.30am and 6.30pm, at a pay rate of £12.86 per hour, rising to £13.25 after 12 weeks.

You will prepare papers and maintain records, handle post and filing, support listings and meetings, provide customer service, draft letters, verify documents,

Qualifications

• Strong administrative capability with a keen eye for detail and accuracy.
• Excellent customer service skills and a polite, professional manner.
• Confidence using computers for data input and operational tasks.
• Ability to work to workload targets while maintaining quality standards.
• A flexible approach to support different parts of the office as required.
• Willingness to use guidelines and instructions – escalating complex issues to a team leader or supervisor when needed.

Responsibilities

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity.
• Maintain and update records on an in-house computer system and input data accurately.
• Handle post opening and dispatch, photocopying and filing.
• Support listing and rota arrangements by checking files and ensuring materials are up to date.
• Provide helpful, prompt customer service – face to face, by phone and in writing.
• Draft standard letters and correspondence, minutes and reports in line with guidelines.
• Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts.
• Verify and check documents, records, statistics and returns against criteria and procedures.
• Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling).
• Contribute to continuous improvement and problem‑solving using established lean approaches.

Skills

Administrative capability

Customer service

Data input

Attention to detail

Workload management

Guideline adherence

Tools

Computer systems

Job description

Mon - Fri 37 hours- between the hours of 7.30am - 6.30pm

Pay rate £12.86 per hour increasing to £13.25 after 12 weeks

If you're someone who enjoys keeping things running smoothly, loves helping people, and takes pride in accurate administration, this could be the role for you. Our Client is hiring an Administrative Officer to support the effective day-to-day operation of Courts and Tribunals in Liverpool – helping to progress cases and deliver a “right first time” service.

What you'll be doing:

• Prepare papers, files and documents for hearings, meetings and court/tribunal activity
• Maintain and update records on an in-house computer system and input data accurately
• Handle post opening and dispatch, photocopying and filing
• Support listing and rota arrangements by checking files and ensuring materials are up to date
• Provide helpful, prompt customer service – face to face, by phone and in writing
• Draft standard letters and correspondence, minutes and reports in line with guidelines
• Support meeting activity, including organising rooms, preparing agendas, joining instructions and handouts
• Verify and check documents, records, statistics and returns against criteria and procedures
• Assist with case processing such as orders, claims, fines and fees (including basic financial/payment handling)
• Contribute to continuous improvement and problem‑solving using established lean approaches

What you'll bring:

• Strong administrative capability with a keen eye for detail and accuracy
• Excellent customer service skills and a polite, professional manner
• Confidence using computers for data input and operational tasks
• Ability to work to workload targets while maintaining quality standards
• A flexible approach to support different parts of the office as required
• Willingness to use guidelines and instructions – escalating complex issues to a team leader or supervisor when needed

Additional information:

• This role may involve regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• There may be occasional ad hoc working at other local offices based on business needs

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.