Court Admin Officer - Detail-Driven Customer Support

Brook Street; Norwich; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Norwich NR3-1UP, Monday to Friday 9am-5pm, paying £12.86 per hour. This vital role supports courts and tribunals where accuracy and customer care matter.

You will prepare papers, handle data entry, support clerking of civil and family courts, respond to enquiries, and assist with warrants, fines and fees. DBS check may be required; Brook Street supports veterans and military spouses with interview guarantees.

Qualifications

• Excellent customer service skills and a polite, helpful approach.
• Strong attention to detail and ability to interpret information accurately.
• Confidence in following guidelines and escalating complex issues.
• Continuous improvement mindset with initiative within defined processes.
• Professional communication with public, judiciary, internal teams and external stakeholders.
• Basic numeracy and organisational skills to manage workloads.

Responsibilities

• Prepare papers, files and documents for court/tribunal hearings and meetings.
• Create and update records on an in-house computer system with accurate data input.
• Support day-to-day operations including clerking civil and family courts and tribunals.
• Handle counter enquiries and respond to written and telephone queries politely and promptly.
• Assist court users and support listing/rota management, checking files and contacting relevant parties.
• Serve documents and carry out administrative actions with warrants, fines and fees.

Skills

Customer service

Attention to detail

Guidelines compliance

Continuous improvement

Professional communication

Numeracy

Job description

Brook Street is hiring an Admin Officer in Norwich NR3-1UP, Monday to Friday 9am-5pm, paying £12.86 per hour. This vital role supports courts and tribunals where accuracy and customer care matter.

You will prepare papers, handle data entry, support clerking of civil and family courts, respond to enquiries, and assist with warrants, fines and fees. DBS check may be required; Brook Street supports veterans and military spouses with interview guarantees.