Admin Officer

Brook Street; Tees Valley; On-site; GBP 35,818,000 - 39,950,000; Full time

Job summary

Brook Street is seeking an Admin Officer in North Yorkshire to support hearings and day-to-day operations at the Combined Court location. The role requires strong admin, clear communication, and careful data handling, with a focus on service delivery and compliance.

You will work with HMCTS scripts, assist with listing, signposting, and process expenses, while upholding security protocols and policies. DBS checks will be part of onboarding.

Qualifications

• Clear, confident communication to a range of users.
• Strong attention to detail in case files and data entry.
• Calm, methodical approach following procedures.

Responsibilities

• Undertake administrative tasks to prepare for, facilitate, and support hearings
• Provide support and signposting to users and stakeholders via face to face contact, telephone, and correspondence
• Use HMCTS service scripts and knowledge to direct people to relevant services
• Follow complaints policies and procedures, updating OPTIC as required
• Process operational support work using standard procedures to meet targets
• Handle case files with accurate data entry and secure information management
• Support jury service tasks and process expenses and court fees
• Assist with listing and scheduling and ensure efficient use of judicial time
• Provide judicial business support such as diary coordination and local admin tasks
• Support enforcement procedures including financial assessments and basic reports
• Contribute to health and safety operations and governance under team leader guidance
• Identify risks relating to HMCTS buildings and inform SPoS as required

Skills

Communication

Attention to detail

Calm under pressure

Organisation

Security and compliance

Job description

Admin Officer

Location: North Yorkshire TS1 2AE Working Days / Hours: Mon - Fri 37 hours Working Pattern: 9am - 5pm Pay Rate: £12.86 per hour If you're someone who enjoys variety, helping people get the right support, and keeping services running smoothly, Our Client is looking to hire an AO to support hearing administration and day-to-day operational needs at the Combined Court location. It's a role where clear communication, careful admin, and calm problem-solving really make a difference.

What you'll be doing:

• Undertake administrative tasks to prepare for, facilitate, and support hearings
• Provide support and signposting to users and stakeholders via face to face contact, telephone (incoming and outbound), and responding to correspondence in different formats
• Use HMCTS service scripts and knowledge to direct people to relevant services, including those with specific or complex needs
• Follow complaints policies and procedures-supporting users through the process and responding promptly where needed to prevent escalation (including updating OPTIC as required)
• Process operational support work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, helping ensure efficient use of judicial time and adherence to listing policies
• Provide dedicated judicial business support such as diary coordination and local administrative tasks
• Support enforcement procedures, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Help identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required

What you'll bring:

• A confident, supportive communication style-able to give clear, consistent information to a range of users
• Strong attention to detail, particularly when handling case files, fees, expenses, and accurate data entry
• A calm approach under pressure, with the ability to follow procedures and act quickly to prevent escalation
• Good organisational skills to manage competing tasks, listings, and administrative responsibilities
• A commitment to security, compliance, and responsible information handling

Additional information:

You'll work within established policies and standard operating procedures to deliver a consistent service

If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.