Course Operations & Student Support Officer

City St George's, University of London; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Staff training and development

Internal hiring preference

Job summary

City St George’s, University of London is seeking an appointed Course Officer to join the Academic Services team. You will handle day-to-day operations of our programmes, respond to student queries, draft communications, and maintain accurate student records.

Responsibilities include administering assessments, assisting with timetabling and attendance monitoring, and arranging student events, with a focus on delivering high-quality services to students and staff.

Qualifications

• Educated to A-Level standard or equivalent with relevant experience in a busy customer-focused environment.
• Strong verbal and written communication, planning and organisational skills.
• Familiarity with IT systems, Moodle and student records systems (SITS preferred).

Responsibilities

• Respond to student queries and draft communications.
• Maintain accurate student records and administer assessments.
• Support timetabling, attendance monitoring and events.
• Deliver high-quality services to students and staff.

Skills

Verbal and written communication

Planning and organisational skills

Problem analysis

Attention to detail

Education

A-Level or equivalent

Tools

MS Office

Spreadsheets

Databases

Moodle

SITS

Job description

City St George’s, University of London is seeking an appointed Course Officer to join the Academic Services team. You will handle day-to-day operations of our programmes, respond to student queries, draft communications, and maintain accurate student records.

Responsibilities include administering assessments, assisting with timetabling and attendance monitoring, and arranging student events, with a focus on delivering high-quality services to students and staff.