Course Officer-Tooting (REDEPLOYEE APPLICANTS ONLY)

City St George's; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Course Officer to provide a responsive, professional first point of contact for students and stakeholders across courses. You will support course administration throughout the student lifecycle, ensuring accuracy, efficiency and alignment with regulations.

Working with academic, professional services and central teams, you will contribute to a positive student experience, maintain records and support smooth course operations, including

Qualifications

• Experience delivering high-quality administrative or student-facing services.
• Excellent written and verbal communication skills.
• Strong organisation and attention to detail.
• Ability to manage competing priorities and deadlines.
• Knowledge of student administration or academic regulations is advantageous.
• Able to interpret procedures and resolve routine problems.

Responsibilities

• Coordinate day-to-day course administration including registration, induction, module selection and timetabling.
• Respond to student and stakeholder enquiries with clear guidance and escalate complex matters.
• Maintain accurate student records, support examinations, boards and graduation processes.
• Ensure deadlines and regulatory requirements are met and support appropriate financial controls.

Skills

Administrative experience

Student-facing services

Excellent communication

Record keeping

Tools

IT systems

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Course Officer is a student-facing role within the School, providing a responsive and professional first point of contact for students and other stakeholders across allocated courses. The role supports the effective delivery of course administration throughout the student lifecycle, ensuring processes are coordinated accurately, efficiently and in accordance with University regulations and policies. Working closely with academic, professional services and central teams, the Course Officer contributes to a positive student experience, maintains accurate records and supports the smooth operation of courses.

Responsibilities

The Course Officer coordinates day-to-day course administration, including registration, induction, module selection, timetabling, attendance, assessment, progression and student feedback. They respond to student and stakeholder enquiries, providing clear advice on processes such as extensions, interruptions and appeals, and escalating complex matters appropriately. The role maintains accurate student records and documentation, supports examinations, Assessment Boards and graduation, and ensures deadlines and regulatory requirements are met. They build effective relationships across the School and University, provide team cover during peak periods and support appropriate financial controls.

Person Specification

The successful candidate will have experience of providing high-quality administrative or student-facing services, ideally within a higher education environment. They will demonstrate excellent written and verbal communication skills, strong organisation and attention to detail, and the ability to manage competing priorities and deadlines. Knowledge of student administration, academic regulations and the student lifecycle would be advantageous. They will be confident using IT systems and maintaining accurate records, with the ability to interpret procedures, resolve routine problems, exercise sound judgement, protect confidential information and work collaboratively with diverse colleagues and stakeholders.

Additional Information

Closing date for applications: Sunday, 18 October 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview and an assessment. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions