Course Officer (INTERNAL APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Staff training and development

Internal hiring preference

Job summary

City St George’s, University of London is seeking an appointed Course Officer to join the Academic Services team. You will handle day-to-day operations of our programmes, respond to student queries, draft communications, and maintain accurate student records.

Responsibilities include administering assessments, assisting with timetabling and attendance monitoring, and arranging student events, with a focus on delivering high-quality services to students and staff.

Qualifications

• Educated to A-Level standard or equivalent with relevant experience in a busy customer-focused environment.
• Strong verbal and written communication, planning and organisational skills.
• Familiarity with IT systems, Moodle and student records systems (SITS preferred).

Responsibilities

• Respond to student queries and draft communications.
• Maintain accurate student records and administer assessments.
• Support timetabling, attendance monitoring and events.
• Deliver high-quality services to students and staff.

Skills

Verbal and written communication

Planning and organisational skills

Problem analysis

Attention to detail

Education

A-Level or equivalent

Tools

MS Office

Spreadsheets

Databases

Moodle

SITS

Job description

Please note: This role is only open to Internal Employees at City St George’s. Applications from individuals who are not internal employees will not be considered at this time.

Background

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

The School of Science & Technology provides a wide range of both undergraduate and postgraduate programmes across a broad spectrum of subjects covering Mathematics, Computer Science and Engineering. The School is home to around 5,000 students studying full time, part time and in modular modes.

The School’s Academic Services team provide administrative support and advice to academic and administrative staff and students within the School. The team is involved in quality management processes including the programme approval and amendment processes, managing student appeals and complaints, providing regulatory advice, managing timetabling and examinations processes, and provision of data and management information

Responsibilities

• The appointed Course Officer will be part of a team responsible for the day-to-day operations and administration of our programmes. This will include responding to student queries, drafting student communications and documentation, maintaining accurate student records, administering assessments, supporting timetabling and attendance monitoring activity and arranging student events.

Person Specification

• The successful candidate will be educated to A-Level standard or equivalent and have relevant experience of working in a busy customer-focused environment within a Higher Education or similar setting. They should be confident using IT systems, including MS office packages, spreadsheets and databases. Experience of Moodle and student records systems (particularly SITS) is highly desirable. The successful candidate will have well-developed verbal and written communication skills, excellent planning and organisational skills, the ability to analyse problems and identify solutions and the ability to work with a high degree of accuracy. They will also be committed to delivering high quality services to students and staff.

Additional Information

Closing date for applications: 25 October 2026 at 23:59

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview with the panel.

• City St George’s offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions