Leeds Courier Training & Onboarding Specialist

Evri; Leeds; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Evri in Leeds is seeking a Courier Training and Onboarding Specialist to be the on-site champion for the Delivery Unit, coordinating onboarding, allocation of work and courier readiness to keep parcels moving smoothly.

You will proactively address local issues, maintain compliance, and provide daily operational feedback to the Territory Manager to help sustain a high level of service for customers.

Qualifications

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation and attention to detail.
• Confident communication skills and the ability to spot and escape risks quickly.

Responsibilities

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Driving licence

Self-employed model

Fast-paced environment

Problem-solving

Customer-focused

Job description

Evri in Leeds is seeking a Courier Training and Onboarding Specialist to be the on-site champion for the Delivery Unit, coordinating onboarding, allocation of work and courier readiness to keep parcels moving smoothly.

You will proactively address local issues, maintain compliance, and provide daily operational feedback to the Territory Manager to help sustain a high level of service for customers.