Telford Courier Onboarding Coach

Evri; Telford; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Evri in Telford is hiring Fixed Term Delivery Team Trainer roles to help new self-employed couriers get started with local support from Day 1. You’ll welcome couriers at the Delivery Unit, train them on the courier app, and show them how to scan, load and prepare for their first deliveries.

This role focuses on coaching and mentoring, introducing them to local contacts like the EVRi Business Partner and Territory Manager, and supporting Day 1 onboarding with practical answers and patient

Qualifications

• Experience in customer service, retail or hospitality.
• Experience in training, coaching, mentoring or team support.
• Experience helping people use apps, phones or workplace systems.

Responsibilities

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

Skills

Customer service

Training

Coaching

Team support

Job description

Evri in Telford is hiring Fixed Term Delivery Team Trainer roles to help new self-employed couriers get started with local support from Day 1. You’ll welcome couriers at the Delivery Unit, train them on the courier app, and show them how to scan, load and prepare for their first deliveries.

This role focuses on coaching and mentoring, introducing them to local contacts like the EVRi Business Partner and Territory Manager, and supporting Day 1 onboarding with practical answers and patient