Courier Coordinator

Confidential; Southampton; In loco; GBP 25.000 - 31.000; Tempo pieno

Descrizione del lavoro

Confidential in Chandlers Ford, Southampton, is seeking a Courier Coordinator to manage domestic and international shipments, coordinate bookings, and maintain exceptional customer service. This role runs Monday to Friday in a fast-paced logistics environment.

You will handle delivery exceptions, update shipment data, liaise with carriers, and support the operations team using Excel, Word, and internal systems.

Competenze

• Experience in courier/logistics operations.
• Strong customer service skills.
• Experience with domestic and international shipments.
• Full UK Driving Licence.

Mansioni

• Coordinate courier shipments and bookings.
• Manage delivery exceptions and liaise with carriers.
• Update shipment information and POD data.
• Provide customer service and updates to customers.
• Support operations with pallet shipments and van collections when needed.

Conoscenze

Customer service

Logistics operations

Domestic/International shipping

Strumenti

Microsoft Excel

Microsoft Word

Logistics systems

Descrizione del lavoro

Position: Courier Coordinator

Location: Chandlers Ford, Southampton

Salary: 28,000 + Benefits

Monday to Friday

Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?

We're recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.

The Role

As a Courier Coordinator, you'll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You'll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.

Key Responsibilities

Managing courier delivery exceptions and resolving service issues with carriers.

Communicating updates and solutions directly to customers.

Updating Proof of Delivery (POD) information for pallet deliveries.

Booking pallet shipments through carrier portals.

Assisting the operations team with:

Domestic parcel shipments

International courier bookings

Same-day and dedicated vehicle movements

Monitoring shipment progress using internal systems and carrier portals.

Providing administrative support using Microsoft Excel, Word, and internal logistics systems.

Occasionally supporting collection activity by van when operationally required.

Requirements

Previous experience within courier, parcel, express, or logistics operations.

Strong customer service skills.

Experience dealing with domestic and/or international courier shipments.

Full UK Driving Licence.