Courier Operations Coordinator

Confidential; Ashford; On-site; GBP 27,000 - 30,000; Full time

Job summary

Confidential in Ashford, UK is seeking a Courier Operations Coordinator (non shift) to support a small, friendly team. The role involves organising the courier team, handling orders, and producing quotes for shipments.

You will maintain Excel records, track shipments, speak with clients by phone, and manage end-to-month stocktakes. Monday to Friday, 9:00 to 17:30, with occasional overtime and 20 days holiday plus bank holidays.

Qualifications

• Experience in courier/ops roles or similar logistics support.
• Strong communication skills, both verbal and written.
• Proficient in Excel and basic IT tools.
• Good geographical knowledge and problem-solving abilities.

Responsibilities

• Organise the courier team.
• Maintain an orders spreadsheet.
• Month-end stocktaking.
• Pick and pack orders.
• Handle online orders.
• Raise house AWB using in-house system Courier Navigator.
• Track shipments and update clients.
• Speak to clients and take orders by phone.
• Provide quotes for shipments.

Skills

Courier ops knowledge

Verbal & written comms

Customer service

Excel

Geographical knowledge

Initiative

Numeracy

Driver license

Job description

A new position is available for a Courier Operations Coordinator (non shift) to join this well established, small, friendly Ashford based UK & International Freight & Courier Agent.

Duties for the Courier Operations Coordinator

• Helping to organise the courier team
• Keeping an excel spreadsheet of orders
• Stocktaking end of each month
• Picking and packing orders
• Dealing with constant online orders
• Raising house AWB using the in house system courier navigator
• Tracking the shipments and updating clients
• Speak to clients and take orders over the phone
• Giving out quotes for specific shipments

Experience and Skills for the Courier Operations Coordinator

• Previous courier ops knowledge
• Excellent Verbal and Written comms skills
• Excellent customer service skills
• Basic IT skills, Excel & Word experience
• Good Basic Geographical knowledge
• Able to use own initiative
• Good basic numeracy skills
• Car driver preferred but not essential

Employment Terms for the Courier Operations Coordinator

• Mon-Fri 9-5.30
• Paid o/t if required (Occasional)
• £27-30k DOE
• 20 days holiday plus BH