Courier Coordinator

White Recruitment Limited; Eastleigh; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Benefits

Job summary

White Recruitment Limited is seeking a Courier Coordinator in Chandlers Ford, near Southampton. The role operates Monday to Friday within a global courier and logistics environment, focusing on maintaining smooth shipments and superior customer service.

The package includes a £28,000 salary plus benefits. Ideal candidates will have courier or logistics experience, strong customer service skills, and a full UK driving licence to manage domestic and international shipments and carrier

Qualifications

• Previous experience within courier, parcel, express, or logistics operations.
• Strong customer service skills.
• Experience dealing with domestic and/or international courier shipments.
• Full UK Driving Licence.

Responsibilities

• Managing courier delivery exceptions and resolving service issues with carriers.
• Communicating updates and solutions directly to customers.
• Updating Proof of Delivery (POD) information for pallet deliveries.
• Booking pallet shipments through carrier portals.
• Assisting the operations team with: Domestic parcel shipments, International courier bookings, Same-day and dedicated vehicle movements.
• Monitoring shipment progress using internal systems and carrier portals.
• Providing administrative support using Microsoft Excel, Word, and internal logistics systems.
• Occasionally supporting collection activity by van when operationally required.

Skills

Customer service

Courier operations

International shipments

Driving licence

Job description

Position: Courier Coordinator

Location: Chandlers Ford, Southampton |

Salary: £28,000 + Benefits

Monday to Friday

Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?

We’re recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.

The Role

As a Courier Coordinator, you’ll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You’ll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.

Key Responsibilities

• Managing courier delivery exceptions and resolving service issues with carriers.
• Communicating updates and solutions directly to customers.
• Updating Proof of Delivery (POD) information for pallet deliveries.
• Booking pallet shipments through carrier portals.
• Assisting the operations team with:
  • Domestic parcel shipments
  • International courier bookings
  • Same-day and dedicated vehicle movements
• Monitoring shipment progress using internal systems and carrier portals.
• Providing administrative support using Microsoft Excel, Word, and internal logistics systems.
• Occasionally supporting collection activity by van when operationally required.

Requirements

• Previous experience within courier, parcel, express, or logistics operations.
• Strong customer service skills.
• Experience dealing with domestic and/or international courier shipments.
• Full UK Driving Licence.

Tagged as: Courier, international crouier, Parcels, same day