Courier Coordinator

WR Logistics; Chandler's Ford; In loco; GBP 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits

Descrizione del lavoro

WR Logistics in the United Kingdom is recruiting a Courier Coordinator to oversee domestic and international shipments, resolve issues, and keep customers informed in a fast-paced environment.

You will manage delivery exceptions, liaise with carriers, and support the operations team with transport bookings while using Excel and internal systems. A full UK driving licence is required, and a proactive, customer-focused approach is essential.

Competenze

• Experience in courier, parcel or logistics operations.
• Strong customer service skills.
• Full UK driving licence.
• Proficiency with Microsoft Excel and Word.

Mansioni

• Manage courier delivery exceptions and resolve issues with carriers.
• Communicate updates and solutions to customers.
• Update POD information for pallet deliveries and book shipments.
• Support operations with domestic and international courier bookings and same-day movements.
• Monitor shipment progress using internal systems and carrier portals.
• Provide administrative support using Excel, Word, and logistics systems.

Conoscenze

Courier operations

Customer service

Driving licence

MS Excel

MS Word

Strumenti

Carrier portals

Descrizione del lavoro

Courier Coordinator

Location: Chandlers Ford, Southampton |

Salary: £28,000 + Benefits

Monday to Friday

Are you currently working within the courier, parcels, express, or logistics sector and looking for your next challenge?

We're recruiting for a Courier Coordinator to join a well-established international courier and logistics provider. This is a fantastic opportunity for someone with experience in domestic and international courier operations who enjoys working in a fast-paced environment and delivering excellent customer service.

The Role

As a Courier Coordinator, you'll play a key role in ensuring shipments move smoothly through the network while providing first-class support to customers. You'll be responsible for managing delivery exceptions, liaising with carriers, updating shipment information, and supporting the operations team with a range of transport bookings.

Key Responsibilities

• Managing courier delivery exceptions and resolving service issues with carriers.
• Communicating updates and solutions directly to customers.
• Updating Proof of Delivery (POD) information for pallet deliveries.
• Booking pallet shipments through carrier portals.
• Assisting the operations team with:
  • Domestic parcel shipments
  • International courier bookings
  • Same-day and dedicated vehicle movements
• Monitoring shipment progress using internal systems and carrier portals.
• Providing administrative support using Microsoft Excel, Word, and internal logistics systems.
• Occasionally supporting collection activity by van when operationally required.

Requirements

• Previous experience within courier, parcel, express, or logistics operations.
• Strong customer service skills.
• Experience dealing with domestic and/or international courier shipments.
• Full UK Driving Licence.