Courier Operations Coordinator

DivalentineCalver Recruitment LTD; Ashford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

20 days holiday plus BH

Job summary

DivalentineCalver Recruitment LTD is seeking a Courier Operations Coordinator in Ashford to support a small, friendly UK and international freight team. The role is non-shift, Mon-Fri, 9:00–17:30, based on site.

You will manage orders, maintain Excel records, assist with house AWB using the Courier Navigator, track shipments and liaise with clients by phone to quote shipments.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Basic IT skills; experience with Excel and Word.
• Good numeracy and geographical awareness.
• Able to use own initiative; reliable and organised.

Responsibilities

• Organise the courier team and support daily operations.
• Maintain an Excel spreadsheet of orders and stocktaking at month end.
• Pick and pack orders and handle online orders.
• Raise house AWB using the in-house Courier Navigator system.
• Track shipments and update clients; speak to clients and take orders by phone.
• Provide quotes for specific shipments.

Skills

Verbal and written communication

Customer service

Numeracy

Initiative

Geographical knowledge

Tools

Excel

Word

Job description

A new position is available for a Courier Operations Coordinator (non shift) to join this well established, small, friendly Ashford based UK & International Freight & Courier Agent.

Duties for the Courier Operations Coordinator

• Helping to organise the courier team
• Keeping an excel spreadsheet of orders
• Stocktaking end of each month
• Picking and packing orders
• Dealing with constant online orders
• Raising house AWB using the in house system courier navigator
• Tracking the shipments and updating clients
• Speak to clients and take orders over the phone
• Giving out quotes for specific shipments

Experience and Skills for the Courier Operations Coordinator

• Previous courier ops knowledge
• Excellent Verbal and Written comms skills
• Excellent customer service skills
• Basic IT skills, Excel & Word experience
• Good Basic Geographical knowledge
• Able to use own initiative
• Good basic numeracy skills
• Car driver preferred but not essential

Employment Terms for the Courier Operations Coordinator

• Mon-Fri 9-5.30
• Paid o/t if required (Occasional)
• £27-30k DOE
• 20 days holiday plus BH