Courier

DHL Germany; Carlisle; On-site; GBP 34,000; Full time

Job summary

A leading logistics firm seeks a Courier responsible for delivering and collecting shipments in Carlisle. The role requires excellent customer service, strong geographical knowledge, and a full UK driving licence. You will manage routes, handle shipments safely, and adhere to operational policies. The position offers a competitive salary, bonuses, and benefits such as annual leave and a pension scheme, making it ideal for passionate individuals looking to make a difference.

Benefits

22 days annual leave

Company pension scheme

Life Assurance

Generous company sick pay

Voluntary benefits, including discounts

Access to wellbeing programmes

Excellent training opportunities

Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Skills

Excellent written and verbal communication skills

Strong geographical knowledge

Route planning skills

Ability to handle physical demands

Full UK driving licence

Experience in multi-drop courier and customer-facing positions

Job description

Job Title: Courier

Location: DHL Express Unit, 3 Brunthill Road, Kingstown Ind Est, Carlisle, CA3 0EH

Hours: Monday – Friday 09.00 – 18.00, including 30 minutes unpaid break (42.5 hours per week)

Salary: £33,345 per annum + eligibility for a company bonus + access to a benefits portal, which includes retail, entertainment, and gym membership discounts.

About Us

At DHL, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can‑do attitude.

Role Purpose

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can‑do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time‑definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

Skills & Experience

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving licence.
• Experience in a multi‑drop courier role and customer‑facing positions is advantageous.

Benefits

• 22 days annual leave, rising year on year until 26 days.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits, including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programmes.
• Excellent training and development opportunities with a focus on internal promotion.

Join Us

If you are passionate about delivering exceptional service and want to be part of a dynamic team, apply now to become a Courier at DHL International (UK) Ltd. Together, we can make a difference.