Costa General Manager

Compass Group UK & Ireland; Glasgow; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading hospitality management company in Glasgow Airport seeks a Costa Manager to oversee daily operations, ensuring exceptional customer experiences. The ideal candidate will have a passion for service, strong communication skills, and the ability to lead a team. A comprehensive benefits package is offered, including a pension scheme, career growth opportunities, and various discounts.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Access to Digital GP

Travel discounts

Grocery discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Share discounts with friends and family

Qualifications

• Passion for delivering outstanding service.
• Excellent communication skills.
• Desire to succeed in your role.

Responsibilities

• Oversee daily operations and ensure business goals are met.
• Assist in weekly bookwork in absence of General Manager.
• Act as main point of contact during General Manager's absence.

Skills

Outstanding customer service

Team player

Decision-making

Timekeeping

Ability to work under pressure

Job description

Costa Manager - Glasgow Airport

40 hours a week/ Up to £40,000 per annum (Depending on experience)

We are looking for a highly motivated, reliable and dedicated Manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Overseeing daily operations, to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.

As a Costa Manager, your main responsibilities will be:

• Oversee daily operations and ensure seamless execution of business goals.
• To ensure waste is kept to a minimum during beverage production
• To delegate where necessary and ensure the team are pro-active at all times
• In the absence of the General Manager assist in the completion of weekly bookwork and any other duties that are deemed necessary
• Act as the main point of contact and decision-maker in the absence of the General Manager.
• Be pro-active at all times and use initiative, diplomacy and discretion to solve any problems that may arise

Our ideal Costa Manager will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate Exceptional timekeeping and reliability
• Have a safety-first mind set

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families