Corporate Account Support Manager

Biffa Waste Services; England; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

A leading waste management company is seeking a Corporate Account Support Manager to enhance the commercial relationship with corporate clients in the Holiday Park sector. This full-time role is predominantly based in the South of England and involves significant travel to various customer sites. Responsibilities include supporting account management, conducting audits, and assisting in pricing and quotations. Ideal candidates should possess strong organisational and communication skills, proficiency in MS Office, and the ability to manage confidential information effectively. This is an exciting opportunity within a dynamic environment.

Qualifications

• Strong communication skills are essential for this role.
• Experience with MS Office and general IT applications is required.
• Ability to manage confidential information appropriately.

Responsibilities

• Support the Account Director and interface with corporate clients.
• Conduct on-site audits and deliver improvements.
• Manage pricing and customer quotations for contracts.

Skills

Organisational skills

Communication skills

Interpersonal skills

Proficient in MS Office

Analytical mindset

Problem-solving skills

Conflict resolution

Negotiation skills

Job description

Corporate Account Support Manager

Full Time Permanent Role

Location – Southern Based with significant travel

Competitive salary £26,000 – £34,000

A quick look at the role.

The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients in the Holiday Park sector sitting within the wider Leisure & Hospitality team covering growth/development, meeting the relevant KPI's and SLA's compliance , customer satisfaction and retention, to ensure consistency and high quality service.

The role is predominantly Southern based and will have significant travel, spending time with our holiday park customers – such as on-site education programmes and project-based activities.

Your Core Responsibilities

• Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention.
• Carry out on site audits and deliver improvements across the portfolio as agreed
• Create any required reports in a timely and fit for purpose manner as requested by the customer and within agreed deadlines
• Provide support on tenders and contract renewals across the portfolio
• Support the Corporate Account Directors with the growth of the customer net earnings base and the expansion or introduction of new services.
• Assist with the production and development of customer management information/reporting as agreed with your line manager
• Ownership of gathering supplier data that supports the reporting and invoicing needs of our customers
• Manage pricing and customer quotations for specified contracts
• Support ad hoc and administrative requirements for our customer base, as agreed with your line manager.
• Manage and deliver projects for our customers as agreed with your line manager

Our essential requirements

• Organisational, communication (verbal and written), and interpersonal skills
• Proficient in MS Office and general IT applications
• Ability to work independently and manage confidential information appropriately
• Confident interacting with stakeholders at all levels
• Analytical mindset with attention to detail and data interpretation skills
• Solution-focused approach to problem solving
• Ability to plan, prioritise, and deliver under pressure
• Skilled in conflict resolution and negotiation
• Flexible and willing to travel as required

Changing the way people think about waste:

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.