Coordinator of Older Adults Services

Ardcomm; Belfast; On-site; GBP 30,000 - 38,000; Full time

Job summary

A community-based health and social care organization in Northern Ireland is looking for a qualified professional to lead their Older Adults Services. Responsibilities include supervising staff, supporting the domiciliary care department, and promoting community engagement to reduce isolation among older adults. Candidates should have a Level 5 qualification in health and social care and relevant experience in social inclusion. A full UK driving license is required for travel between service sites.

Qualifications

• Proven experience in coordinating older adults' social care services.
• Experience working with communities and understanding regulatory frameworks.
• Full, clean UK driving licence is essential.

Responsibilities

• Provide leadership for the telephone line and social club.
• Support the Registered Manager in domiciliary care.
• Ensure compliance with legislation and best practices.
• Drive community engagement and advocacy for older adults.
• Maintain and analyze records of service delivery.

Skills

Coordinating telehealth programs

Understanding health and social needs of older populations

Community engagement

Data analysis and reporting

Leadership and supervision

Education

Level 5 qualification in health and social care or related field

Job description

Ardcomm is a community-based health and social care organisation and our Older Adults Services are dedicated to supporting older adults to maintain independence, well-being, and social connection. Our Older Adults Services aim to reduce isolation and loneliness while promoting access to essential health and social care. We deliver support through three integrated workstreams; - Domiciliary Care Department: A regulated service led by a Registered Manager. - Good Morning West Belfast: A daily telephone check-in and support line. - Elders Forum: social club supporting in-person activities including daily meals, health and education workshops, outings and celebrations, and advocacy. Together, these services ensure older adults remain connected, empowered, and included in community life.

Location: 61-63 Ardmonagh Gardens, Belfast, ANTRIM, Northern Ireland

Responsibilities

• Provide supervision and leadership for the unregulated services (telephone line and social club).
• Support the Registered Manager in the domiciliary care department.
• Ensure services are person-centred, inclusive, and compliant with legislation and best practice.
• Drive innovation, community engagement, and advocacy to strengthen the voice of older adults.
• Maintain accurate records of service delivery, staff activity, and user engagement.
• Develop and oversee databases for data capture and monitoring.
• Regularly review online systems to ensure data quality and integrity.
• Analyse service data to identify emerging needs, gaps, and opportunities for improvement.
• Produce reports and dashboards to support evaluation, compliance, and strategic planning.

Skills and Qualifications

• Level 5 qualification or above in health and social care, gerontology, public health, or a related field.
• Proven experience (1-2 years) in coordinating telehealth programs or older adults social care services.
• Experience in working with older populations and understanding their health and social needs, and the regulatory frameworks that govern good practice.
• Driving: The post holder will be required to travel between Ardcomm service sites and community venues. A full, clean UK driving licence is essential.
• Insurance: The post holder must hold appropriate business use insurance for their vehicle.
• Experience working with third-party providers, community organisations, or local authorities.
• Previous experience in a social inclusion or community development role, particularly involving older adults.