Controller

TVS-SCS; Tat Bank; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supply chain services provider located in Tat Bank is seeking a dedicated operational support professional to enhance customer service from booking through completion. The role involves managing fleet levels, allocating work to couriers, and ensuring adherence to service level agreements. Applicants should have strong communication skills and a focus on operational excellence. Competitive benefits include a pension scheme, sick pay, and opportunities for career progression, including access to over 100 online training courses.

Benefits

Company pension scheme

23 days annual leave

Holiday buy-back scheme

Access to online courses

Employee Assistance Service

Qualifications

• Strong operational management skills with a focus on customer satisfaction.
• Ability to maintain fleet levels and ensure smooth operational flow.
• Experience in handling client queries effectively.

Responsibilities

• Allocate work to couriers fairly and transparently.
• Maintain and implement service level agreements.
• Monitor fleet levels and recruitment needs.

Skills

Customer service

Operational planning

Fleet management

Communication

Job description

Job Overview

4 on 4 off shifts working 07:00 – 19:00

The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Same day operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.

Job Responsibilities

• Allocation of work to Couriers in a fair and transparent manner
• Taking bookings accurately and advising clients of our services
• Implementing and maintaining Service Level Agreements (both client and branch specific)
• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
• Always ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required
• The proactive monitoring and forward planning of fleet levels, recruitment, and courier documentation to remain compliant
• Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes
• Ensure all jobs are collected and delivered with agreed timescales
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
• All relevant and overnight and international consignment information and communication is entered onto the system
• Courier pay queries are dealt with effectively and promptly with minimal complaints

Qualifications and Skills

In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.

Your package will include:

• Company pension scheme
• Company sick pay
• 23 days annual leave (inclusive of bank holidays)
• Holiday buy-back scheme (5 additional days available)
• Salary sacrifice car scheme – A cost-effective way to purchase a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
• Long Service Award scheme
• Reward & Recognition scheme
• Death in service benefit
• Access to over 100 online courses to support your continuous and professional development
• Employee benefits platform, offering:
  • Discounts and offers for a range of recognisable brands and outlets
  • Employee Assistance ServiceAdvice and life coach portal with tips on mindfulness and meditation
• Free onsite parking

At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

TVS have signed the Armed Forces covenant and are a forces friendly employer.