Control Room Tactical Lead — Security Ops & Incident Strategy

Mitie Group plc.; England; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Pension scheme

Employee Shares Scheme

Life assurance

Flexible benefits package

Cycle to Work

Job summary

Mitie is seeking a highly capable Control Room Tactical Lead to join the Civilian Guard Force. In this busy role you will advise on security operations and incident management, directing staff deployment where needed and ensuring effective communications across the Control Room, operations teams and senior management.

The position requires strong judgement, analytical ability and the confidence to influence at all levels.

Qualifications

• Experience in security, law enforcement, control room, resourcing or operational management environments.
• Excellent verbal and written communication skills.
• Ability to assess incidents, analyse information, and provide tactical advice under pressure.
• Strong organisational, analytical, resource management and decision-making skills.

Responsibilities

• Represent the Civilian Guard Force within the facility Control Room.
• Provide tactical advice and guidance during security incidents and operational events.
• Monitor ongoing security operations and recommend appropriate responses.
• Support the management of incidents, escalations, and operational decision-making.
• Manage and coordinate staff and operational resources during the initial stages of incidents, including directing deployment where required.
• Maintain accurate resourcing data to support planning, reporting and decision-making.
• Review operational information and investigations to identify trends and improvement areas.
• Conduct quality reviews of operational reports and ensure compliance with procedures and policies.
• Attend daily security and operational meetings and brief senior managers on incidents and risks.
• Promote continuous improvement and professional standards across the team.

Job description

Mitie is seeking a highly capable Control Room Tactical Lead to join the Civilian Guard Force. In this busy role you will advise on security operations and incident management, directing staff deployment where needed and ensuring effective communications across the Control Room, operations teams and senior management.

The position requires strong judgement, analytical ability and the confidence to influence at all levels.