Control Room & PRM Operations Coordinator

Manchester Arndale; Crumlin; On-site; GBP 26,000 - 32,000; Full time

Job summary

OCS UK & Ireland is a leading facilities management company providing PRM support and operational services across the UK & Ireland. The role involves assisting customers and colleagues, logging PRM movements, recording device allocations, ensuring devices are charged, and coordinating with Airlines and Handling Agents to keep flight updates timely and accurate.

This position requires strong IT skills, effective communication, and a disability confident approach to assist PRMs, with flexibility

Qualifications

• Must have Right to Work in the UK.
• Pass pre-employment screening including 5 years of employee reference checking.
• Proficient in computers and IT systems.
• Good communicator, able to engage with people at all levels, including those with disabilities.
• Have a disability confident approach when assisting PRM.
• Ability to work shifts, including weekends and Bank Holidays.

Responsibilities

• Provide support to the Customer Service Officer by following operational instructions.
• Allocate and record all communication devices issued to Agents.
• Ensure all communication devices are fully charged and in good operational order.
• Log all PRM movements and record into the AVTECH system with time stamps.
• Allocate tasks to Agents to ensure SLA compliance.
• Liaise with Airlines/Handling Agents regarding PRMs and flight updates.

Skills

Communication skills

Disability awareness

Right to work in UK

Team collaboration

Tools

AVTECH system

Job description

OCS UK & Ireland is a leading facilities management company providing PRM support and operational services across the UK & Ireland. The role involves assisting customers and colleagues, logging PRM movements, recording device allocations, ensuring devices are charged, and coordinating with Airlines and Handling Agents to keep flight updates timely and accurate.

This position requires strong IT skills, effective communication, and a disability confident approach to assist PRMs, with flexibility