Facilities Operations Admin – PPM & Reactive Work | Digital Learning

OCS; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking an Administrator to manage PPMs, plan workloads and liaise with tenants, clients and subcontractors. You will schedule across contracts, respond to emergencies, and drive improvements in location efficiency and response times.

You’ll handle Maximo tasks, support ACM/CM, and produce monthly performance reports while ensuring SLA targets are met in a fast-paced facilities management environment.

Qualifications

• IT knowledge with MS Office and CAFM systems familiarity.
• Facilities management experience essential.
• Experience with financial performance penalties.
• Strong organisational skills and attention to detail.
• Good communication and intranet knowledge.

Responsibilities

• Administer PPMs to Engineers.
• Administer work orders with engineers.
• Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
• Scheduling work across all stated contracts.
• Reacting to emergencies raised by the client and overseeing engineer's attendance.
• Plan efficiencies of location and response time improvements.
• Administer PPMs / WAFs to Subcontractors.
• Taking ownership of workload daily.
• Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
• Handling customer complaints or queries via telephone, email or letter.
• Manage completion of PPMs on Maximo.
• Manage completion of reactive tasks on Maximo.
• Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
• Control and issue engineer’s uniform.
• Client liaison.
• Occasional support to ACM, CM.
• Production of monthly performance report.
• Management of Contract performance schedule.
• Chasing subcontractors’ reports/schedules.
• To achieve the teams agreed performance targets and ensure that SLA’s are met.

Skills

MS Office

Facilities Management experience

Intranet knowledge

Team player / initiative

Communication skills

Organisational skills

Tools

CAFM Systems

Job description

OCS UK & Ireland is seeking an Administrator to manage PPMs, plan workloads and liaise with tenants, clients and subcontractors. You will schedule across contracts, respond to emergencies, and drive improvements in location efficiency and response times.

You’ll handle Maximo tasks, support ACM/CM, and produce monthly performance reports while ensuring SLA targets are met in a fast-paced facilities management environment.