Control Room Operator

Staffline; Belfast City District; Vor Ort; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company in Belfast.

Key duties include handling calls in accordance with client procedures, using customer service, IT and communication skills, and making quick decisions under pressure.

You will take ownership of incidents and respond sympathetically to varying situations, while managing day and night shifts to maintain service standards.

Qualifikationen

• Handling calls in accordance with company procedures
• Strong customer service, IT and communication skills
• Ability to make quick, decisive actions
• Sensitivity to varying situations and pressures

Aufgaben

• Handling calls per client procedures
• Applying customer service, IT and communication skills
• Making quick decisions
• Being sympathetic to varying situations
• Taking ownership of incidents and following through

Kenntnisse

Customer service

IT skills

Communication

Problem-solving

Decision making

Working under pressure

Ownership of incidents

Jobbeschreibung

Control Room Operator Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company. The role will involve a day and night shift pattern.

Responsibilities:

• Ensuring calls are dealt with in accordance with company / client procedures
• Utilising customer service, IT, communication, and problem-solving skills
• Making decisions quickly
• Being sympathetic & sensitive to varying situations
• Working under pressure
• Taking ownership of incidents and seeing them through…