Security Control Room Operator - 24/7 Incident Response

Rozgoo; Belfast City District; On-site; GBP 21,000 - 26,000; Full time

Job summary

Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company in Belfast.

Key duties include handling calls in accordance with client procedures, using customer service, IT and communication skills, and making quick decisions under pressure.

You will take ownership of incidents and respond sympathetically to varying situations, while managing day and night shifts to maintain service standards.

Qualifications

• Handling calls in accordance with company procedures
• Strong customer service, IT and communication skills
• Ability to make quick, decisive actions
• Sensitivity to varying situations and pressures

Responsibilities

• Handling calls per client procedures
• Applying customer service, IT and communication skills
• Making quick decisions
• Being sympathetic to varying situations
• Taking ownership of incidents and following through

Skills

Customer service

IT skills

Communication

Problem-solving

Decision making

Working under pressure

Ownership of incidents

Job description

Staffline Ireland are recruiting for a Control Room Operator on behalf of a leading security company in Belfast.

Key duties include handling calls in accordance with client procedures, using customer service, IT and communication skills, and making quick decisions under pressure.

You will take ownership of incidents and respond sympathetically to varying situations, while managing day and night shifts to maintain service standards.