Lead Control Room Operator

Mitie Group plc.; Norwich; On-site; GBP 36,000 - 48,000; Full time

Job summary

Mitie Group plc. in Norwich seeks an experienced Lead Control Room Operator to join our National Security Operations Room (NSOR). You will maintain situational awareness, monitor CCTV and security platforms, manage incidents, and coordinate responses across a 24/7 national operation.

The role requires strong computer literacy and the ability to work across multiple systems simultaneously in a fast-paced environment, with a focus on protecting people, assets, and business operations.

Qualifications

• Experience in a CCTV Control Room, SOC, or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

Responsibilities

• Monitor CCTV, access control, alarm systems and security platforms.
• Respond to and manage security, safety, and business continuity incidents.
• Assess alarms, incidents, and service requests.
• Monitor security threats and geopolitical developments.
• Act as escalation point for incidents.
• Produce operational reports including travel disruption and situational awareness updates.
• Monitor VIP travel activity and welfare when required.
• Liaise with security teams, sites, contractors, and emergency services.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports and handovers.
• Conduct routine system checks and report faults.

Skills

CCTV operations

SOC experience

Incident management

Risk assessment

Multi-system operation

Threat awareness

Tools

CCTV systems

Access control systems

Alarm monitoring tools

Security management

Job description

We are seeking an experienced and proactive Lead Control Room Operator to join our National Security Operations Room (NSOR), supporting a high-profile corporate client.

This is more than a traditional CCTV role. As part of a critical 24/7 security operation, you will maintain situational awareness, manage incidents, monitor emerging threats, coordinate responses, and support business continuity activities across a national operation.The role requires strong computer literacy and the ability to confidently work across multiple systems and applications simultaneously in a fast-paced environment.

Key Responsibilities

• Monitor CCTV, access control, alarm systems, and security platforms, ensuring timely and appropriate responses.
• Respond to and manage security, safety, and business continuity incidents in line with procedures.
• Assess and respond appropriately to alarms, incidents, and service requests.
• Monitor the security threat environment, geopolitical developments, protest activity, travel-related risks, and emerging threats, escalating where appropriate.
• Act as an operational escalation point for incidents.
• Produce operational reports, including travel disruption and situational awareness updates.
• Monitor VIP and business-critical travel activity, including flight tracking and welfare monitoring where required.
• Liaise with security teams, sites, contractors, and emergency services to support incident resolution.
• Monitor lone worker and emergency notification systems.
• Maintain accurate logs, incident reports, and handovers.
• Conduct routine system checks and report faults or performance issues.

What We're Looking For

• Experience in a CCTV Control Room, Security Operations Centre (SOC), or similar security operations environment.
• Strong incident management, decision-making, and problem-solving skills.
• Experience operating CCTV, access control, alarm monitoring, and security management systems.
• Good computer literacy with the ability to work across multiple applications simultaneously.
• Ability to assess risk, prioritise information, and remain effective under pressure.
• Strong awareness of current security threats and emerging risks.

This role is ideal for an experienced control room professional seeking greater responsibility within a fast-paced security environment, where sound judgement, situational awareness, and effective incident management directly contribute to protecting people, assets, reputation, and business operations.