Contracts Coordinator: Scheduler & Client Liaison

The Drain Group; Birmingham; Hybrid; GBP 27.000 - 33.000; Vollzeit

Zusammenfassung

The Drain Group is seeking a Contracts Coordinator to support reactive and planned maintenance operations. You will assist the Account Manager, schedule work, provide customers with updates, and help the management team run contracts smoothly.

Daily duties include liaising with clients, engineers, suppliers and internal teams, data entry, and reporting. Strong communication and organisational skills are essential.

Qualifikationen

• Minimum 2 years in an office environment with scheduling experience.
• Experience in managing engineers.
• Strong organisational and communication skills with attention to detail.

Aufgaben

• Manage daily office operations and data entry.
• Maintain filing systems for physical and electronic documents.
• Handle incoming calls with professionalism.
• Take ownership of customer queries and provide first contact resolution.
• Coordinate schedules and appointments for engineers.
• Prepare client reports and use Portals.
• Support team with administrative duties to ensure workflow.
• Monitor KPI performance and follow up.

Kenntnisse

Scheduling experience

Engineer management

Organisational skills

Data entry

Written communication

Verbal communication

Independent work

Team collaboration

Problem solving

Jobbeschreibung

The Drain Group is seeking a Contracts Coordinator to support reactive and planned maintenance operations. You will assist the Account Manager, schedule work, provide customers with updates, and help the management team run contracts smoothly.

Daily duties include liaising with clients, engineers, suppliers and internal teams, data entry, and reporting. Strong communication and organisational skills are essential.