Contracts Co-ordinator

Mecsia; Birmingham; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

The Drain Group is seeking a Contracts Coordinator to support reactive and planned maintenance operations. You will assist the Account Manager, schedule work, provide customers with updates, and help the management team run contracts smoothly.

Daily duties include liaising with clients, engineers, suppliers and internal teams, data entry, and reporting. Strong communication and organisational skills are essential.

Qualifications

• Minimum 2 years in an office environment with scheduling experience.
• Experience in managing engineers.
• Strong organisational and communication skills with attention to detail.

Responsibilities

• Manage daily office operations and data entry.
• Maintain filing systems for physical and electronic documents.
• Handle incoming calls with professionalism.
• Take ownership of customer queries and provide first contact resolution.
• Coordinate schedules and appointments for engineers.
• Prepare client reports and use Portals.
• Support team with administrative duties to ensure workflow.
• Monitor KPI performance and follow up.

Skills

Scheduling experience

Engineer management

Organisational skills

Data entry

Written communication

Verbal communication

Independent work

Team collaboration

Problem solving

Job description

At The Drain Group, we pride ourselves on delivering fast, reliable, and high-quality drainage and maintenance solutions across the UK. Our teams work around the clock to keep customers’ homes, businesses, and critical infrastructure running smoothly.

About the role

As a Contracts Coordinator at The Drain Group, you’ll be at the heart of our reactive and planned maintenance operations. You’ll support the Account Manager in delivering key elements of multiple contracts, ensuring work is scheduled efficiently, customers receive timely updates, and all service expectations are met. You will be working closely to support managers and the wider management team of the business.

You’ll liaise daily with clients, field engineers, suppliers, and internal departments—making sure every job runs smoothly from initial instruction through to completion.

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.

In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.

Responsibilities

Manage daily office operations, including clerical tasks and data entry.

Maintain organised filing systems for both physical and electronic documents.

Handle incoming calls with professionalism and excellent phone etiquette.

Taking ownership of customer queries to offer first contact resolution where possible.

Coordinate schedules and appointments for engineers.

Prepare reports for clients and have experience in using Portals.

Support the team with administrative duties as needed to ensure efficient workflow.

Monitor KPI performance and follow up as required.

Skills and Experience required

Proven experience with a minimum of 2 years within an office environment and scheduling experience

Experience in managing engineers

Strong organisational skills with an ability to prioritise tasks effectively.

Excellent data entry skills with attention to detail.

Strong written and verbal communication skills.

Ability to work independently as well as part of a team.

A proactive approach to problem-solving and the ability to adapt to changing priorities.

What we offer

Salary of up to 30K dependant on experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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When you apply, we may conduct a background check using public databases and websites and utilising a web search engine. Your CV may be retained for a maximum period of one year.

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