Contract Support & Scheduling Coordinator

Blue Arrow; Dartford; On-site; GBP 24,000 - 30,000; Full time

Job summary

Blue Arrow in Dartford is seeking a proactive Contract Support Administrator to join a busy team. You will organise and schedule engineers, handle service requests and paperwork, and help ensure smooth delivery of maintenance contracts across multiple stakeholders.

Based in a fast-paced environment, you’ll maintain CAFM records, raise purchase orders and invoices, and liaise daily with engineers, subcontractors and clients to keep everyone informed and on schedule.

Qualifications

• Experience in Contract Support, Service Coordinator or FM Administrator roles.
• Experience in Facilities Management or related fields is desirable.
• Strong organisational skills to prioritise a busy workload.
• Excellent communication and customer service abilities.
• Proficient with Microsoft Office, especially Excel.
• Ability to work under pressure and meet deadlines.
• Proactive, team-focused attitude.

Responsibilities

• Schedule and coordinate engineers for maintenance works.
• Manage a high volume of service requests and job allocations.
• Raise purchase orders, quotations and invoices.
• Update CAFM and internal systems.
• Liaise with engineers, subcontractors and clients daily.
• Monitor job progress and SLA adherence.
• Produce reports and maintain records.
• Support Contract Manager with daily admin.
• Ensure documentation and compliance paperwork are completed.
• Handle customer enquiries and deliver excellent service.

Skills

Scheduling

Organisation

Communication

Customer service

Prioritisation

Teamwork

Tools

Microsoft Excel

Microsoft Office

Job description

Blue Arrow in Dartford is seeking a proactive Contract Support Administrator to join a busy team. You will organise and schedule engineers, handle service requests and paperwork, and help ensure smooth delivery of maintenance contracts across multiple stakeholders.

Based in a fast-paced environment, you’ll maintain CAFM records, raise purchase orders and invoices, and liaise daily with engineers, subcontractors and clients to keep everyone informed and on schedule.