Contract Support

CBW Staffing Solutions Ltd; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

CBW Staffing Solutions Ltd is recruiting a Contract Support Administrator to join our Manchester team. The role runs 08:00 to 17:00, Monday to Friday, in the office, with responsibilities across client support, invoicing, contracts and scheduling of engineers.

You will liaise with engineers, subcontractors and head office to ensure SLA compliance, accurate purchase orders and budget management across active contracts. A proactive, detail-focused candidate will thrive in this dynamic environment.

Qualifications

• Client support experience handling calls and emails.
• Experience with invoicing and budgeting.
• Ability to raise POs and manage subcontractor contracts.
• Coordinate with engineers and site teams for scheduling.
• Strong communication with internal/external stakeholders.

Responsibilities

• Provide professional client support via calls and emails.
• Determine fault priority from client information.
• Invoicing and budget reporting responsibilities.
• Raise purchase orders and manage subcontractor contracts.
• Liaise with engineers, site teams and head office to schedule work.
• Drive SLA adherence and coordinate supply chain activities.
• Maintain QA/HSE documentation and contract scope alignment.
• Raise and assign work orders to relevant resources.

Skills

Client support

Invoicing

Budget reporting

Purchase orders

Contract administration

Liaison with engineers

Stakeholder communication

Job description

Contract Support Administrator- Leading Maintenance Service Provider - Manchester - £35,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career.One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. 08:00am - 17:00pm - Monday - Friday (Full time in the office)

Key duties and responsibilities:

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Financial Administration- Invoicing and Budget Reports
• Raising Purchase Orders
• Dealing with various contracts
• Liasing and Scheduling Engineers
• Dealing with Subcontractors andclosely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• WIP and Budget Management
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work iscarried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and implement innovation across the contract to enhance performance andcontinue to meet client expectations
• Promote and maintain office culture throughout teams
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team toattend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Promote and maintain company culture throughout the team
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager