Contract Support

CBW Staffing Solutions Limited; Manchester; On-site; GBP 32,000 - 37,000; Full time

Job summary

CBW Staffing Solutions Limited is seeking a Contract Support Administrator in Manchester. The role runs 08:00–17:00, Monday to Friday, full-time in the office, with duties spanning client support, contract management, invoicing, and supplier liaison.

You will coordinate with engineers and site teams, manage WIP and budgets, and ensure adherence to contract scope and SLAs. A proactive communicator able to drive improvements is essential.

Qualifications

• Experience in contract support or similar administration role.
• Strong communication and customer-service skills required.
• Experience with invoicing, budgeting, and reporting processes.

Responsibilities

• Provide client support via calls and emails in a professional, timely manner.
• Determine fault priority from client information and manage contracts.
• Invoicing and budget reporting; drive WIP and cost controls.
• Coordinate with subcontractors, engineers, and site teams to meet SLAs.
• Raise work orders and assign resources; maintain QHSE records.

Skills

Customer service

Communication

Invoicing

Budget reports

Contract management

Engineer liaison

Subcontractor management

Scheduling

QHSE docs

Office administration

Tools

MS Office

Job description

Contract Support Administrator

Leading Maintenance Service Provider - Manchester - £35,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.

08:00am - 17:00pm - Monday - Friday (Full time in the office)

Key duties and responsibilities

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Financial Administration - Invoicing and Budget Reports
• Dealing with various contracts
• Liasing and Scheduling Engineers
• Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA's
• WIP and Budget Management
• Driving the engineering team to attend to all callouts within required SLA's
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
• Promote and maintain office culture throughout teams
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Promote and maintain company culture throughout the team
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager